Refund policy
WHAT IS YOUR RETURN POLICY?
Wiregrass Designs gladly accepts returns of unworn, unwashed, undamaged merchandise for refunds within 10 days from the time of delivery.
Returns will be issued for the cost of the item(s) only. Shipping charges are not refundable.
- Merchandise must be returned within 10 days.
- Merchandise must not be worn, damaged, or washed.
- Merchandise must have all original tags attached.
- Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged.
WHEN WILL I RECEIVE MY REFUND?
Please allow 5-10 business days for your return to arrive at our facility and your refund to process.
CAN I EXCHANGE AN ITEM?
In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.
IS THERE A RETURN FEE?
No, all returns postmarked within 10 days of order delivery are free.
CAN I RETURN A FINAL SALE ITEM?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please call us at (912)-654-2671 or email us at sales@wiregrassdesigns.com
CAN I RETURN MONOGRAMMED OR PERSONALIZED ITEMS?
Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged. All sales are final.
CAN I RETURN ONLINE PURCHASES IN STORE?
Yes! Online purchases can be returned at our store.
WHAT IS YOUR GIFT RETURN/EXCHANGE POLICY?
If you are returning a gift, we are more than happy to offer store credit for the return. Please contact sales@wiregrassdesigns.com to start the process.
CAN I RETURN MULTIPLE ORDERS IN THE SAME RETURN PACKAGE?
No. You will need to create a separate return label for each order. You will not receive a proper refund or credit if multiple orders are returned in one shipment.
WHAT SHOULD I INCLUDE IN MY RETURN PACKAGE?
Please include your packing slip in your return package.